Refund policy
Eligibility for Returns
To qualify for a return:
- The item must be unused, unopened, and in its original packaging.
- The product must be in the same condition as received.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products caused by the customer
- Items returned without original packaging
- Final sale or clearance items (if applicable)
Return Request Process
To initiate a return:
- Contact our support team within 14 days of delivery.
- Provide your order number and reason for return.
- Our team will provide return instructions.
Refunds
- Once your returned item is received and inspected, we will notify you regarding approval of your refund.
- Approved refunds will be processed to the original payment method within 5–10 business days.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging.
Contact Us
For all return and refund inquiries, please contact:
Nexora Living Support
Email: hello@nexoraliving.cc